Terms & Conditions

These Terms & Conditions (the “Terms”) govern your access to and use of uptimeaisecurity.com (the “Site”). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Uptime AI & Security is a brand operated by UpTime Tech Support, LLC. In these Terms, “Uptime,” “we,” “us,” and “our” refer to UpTime Tech Support, LLC operating under the Uptime AI & Security brand. The Site is intended for business users and visitors of legal age to form a binding agreement.

The Site is provided for general business information and inquiries. Descriptions of our services, capabilities, and approach do not constitute a binding offer, quote, or commitment unless separately agreed to in writing by Uptime.

Paid services are governed by a signed proposal, statement of work, master services agreement, order form, or other written client agreement (each, a “Client Agreement”). A Client Agreement controls the scope, fees, deliverables, support, warranties, confidentiality, security obligations, and similar matters for purchased services. If these Terms conflict with a Client Agreement, the Client Agreement controls for those services.

Content on this Site, including content from any chatbot or assistant feature, may be generated or assisted by artificial intelligence. Such content may contain errors, omissions, or outdated information and is provided for general informational purposes only. It is not legal, financial, compliance, tax, or other professional advice. You remain responsible for your decisions and should obtain advice from qualified professionals where appropriate.

No statement on this Site and no general recommendation guarantees the prevention of cyber incidents, vulnerabilities, data loss, downtime, or particular regulatory outcomes. Actual cybersecurity and technology services are governed by the written Client Agreements described above.

The Site and its content—including text, graphics, logos, characters, and design—are owned by or licensed to Uptime and protected by intellectual property laws. You may view and use Site content for your personal or internal business evaluation purposes. You may not copy, reproduce, distribute, modify, or create derivative works from Site content without our prior written permission.

You agree not to:

• Use the Site for any unlawful purpose or in violation of applicable law.
• Attempt to gain unauthorized access to, compromise, probe, or disrupt the Site or its infrastructure.
• Use scraping, crawling, or automation in a way that harms or unreasonably burdens the Site.
• Impersonate any person or entity, or misrepresent your affiliation.
• Introduce malware, viruses, or other harmful code.
• Abuse, harass, or interfere with the Site, our systems, or other users.

The Site may link to or rely on third-party websites, tools, or services. We are not responsible for third-party content, products, or services, and we disclaim responsibility for them to the fullest extent permitted by applicable law. Your use of third-party services is subject to their own terms and policies.

If you opt in to receive text messages from Uptime AI & Security, the following terms apply:

• You may opt in to receive appointment-related and service-related text messages from Uptime AI & Security.
• Consent to receive SMS messages is optional and is not a condition of purchase or booking.
• Message frequency may vary.
• Message and data rates may apply.
• You may reply STOP at any time to opt out, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Marketing or promotional SMS messages will only be sent with the consent required by applicable law.

For details about how we handle mobile information, see our Privacy Policy.

By contacting us through the Site or providing your contact information, you agree that we may communicate with you electronically—including by email and, where you have opted in, by SMS—regarding your inquiry, requested services, and related matters. Electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

The Site and its content are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation of the Site.

To the fullest extent permitted by law, Uptime and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or related to your use of or inability to use the Site. Nothing in these Terms limits or overrides obligations set out in a separately signed Client Agreement.

These Terms and your use of the Site are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

We may update these Terms from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms may be submitted through the contact page on uptimeaisecurity.com.