Privacy Policy

Uptime AI & Security is a brand operated by UpTime Tech Support, LLC. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit uptimeaisecurity.com (the “Site”) or communicate with us through it.

In this policy, “Uptime,” “we,” “us,” and “our” refer to UpTime Tech Support, LLC operating under the Uptime AI & Security brand.

We collect information you provide directly and information collected automatically when you use the Site:

• Contact details — such as your name, email address, and phone number.
• Business information — such as your company name, role, and details about your organization.
• Service interests — the services, solutions, or topics you ask about.
• Appointment and consultation data — scheduling details, preferred times, and notes related to a consultation or booking.
• Communications — the content of messages you send us through forms, chat features, email, or other channels.
• Other voluntarily submitted information — anything you choose to share with us through the Site.
• Technical and usage data — such as IP address, browser and device information, pages visited, and similar data collected through cookies and analytics tools where used.

We use the information we collect to:

• Respond to your inquiries and requests.
• Schedule, manage, and follow up on consultations and appointments.
• Provide, operate, and improve our services and this Site.
• Communicate with you about services you have requested.
• Maintain the security of the Site and prevent fraud and abuse.
• Comply with legal obligations and enforce our agreements.
• Send marketing communications where permitted, and only with your separate consent where the law requires it.

We may share personal information with:

• Service providers and processors — vendors that help us operate our business, such as website hosting, CRM systems, communications (including email and SMS) platforms, scheduling tools, analytics providers, and payment providers where applicable. These providers may use personal information only to perform services for us, as appropriate.
• Legal authorities — when required by law, regulation, legal process, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets.

Uptime does not sell your personal information for money.

If you choose to provide your mobile phone number and opt in to text messages from Uptime AI & Security, the following applies:

• SMS consent is optional and is not a condition of purchasing our services or booking a consultation.
• If you opt in, you may receive appointment confirmations, reminders, rescheduling or cancellation notices, and related service communications. Marketing text messages are sent only where you have separately consented as required by law.
• Message frequency may vary.
• Message and data rates may apply.
• You may reply STOP at any time to opt out, or HELP for help.
• Mobile phone numbers, SMS opt-in data, and messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
• Mobile information may be shared with vendors and service providers only as necessary to deliver and support the messaging program, and as otherwise required by law.

We may use cookies and similar technologies to operate the Site, remember preferences, and understand how the Site is used through analytics. You can usually control cookies through your browser settings; disabling some cookies may affect how the Site functions.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to respond to inquiries, provide services, maintain business records, resolve disputes, and comply with legal obligations, after which it is deleted or de-identified.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Site and our services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can remove it.

Depending on your state of residence and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, and to appeal or limit certain processing where applicable. To submit a request, please contact us through the contact page on this Site. We will respond consistent with applicable law.

The Site may link to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.

If you have questions about this Privacy Policy or our privacy practices, please reach out through the contact page on uptimeaisecurity.com.